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RETURNS & REFUNDS

 

We can accept returns on products that are unworn and in resellable conditions for exchange or refund (minus shipping cost).  Enquiries must be made within 30 days of receipt. Please contact orders@imaginaryfoundation.com to make a claim. When enquiring about an order or a return please include the order number and the original email address with which the order was placed.  All returns must be in the original condition that you received them in. 

Once we are contacted by email, we will reply with instructions about how to proceed. We highly recommend that the return/exchange item be sent with Delivery Confirmation.

In case of exchange the shipping charges will be split 50/50, so you will be responsible to ship the package to us and we will cover the charges of shipping the product in exchange to you,  in case of International Orders (outside USA) the customer will cover the shipping costs both ways.