FREE SHIPPING ON ORDERS OVER $80 (US Only)

Imaginary Foundation Dream-In, circa 1971
WEB ORDERS (Exchanges, Customer Service, Questions, etc)
(415) 285-1448 (Mon-Fri 10am - 6pm US Pacific Time)
If your phone call is not answered, please contact us by email. Emails sent over the weekend will be replied to on the following Monday.

WHOLESALE (Please do not under any circumstances contact the wholesale representatives for web order inquiries)
Marco Rangel         
wholesale@imaginaryfoundation.com                      
(415) 285-1448 (ph) / (415) 285-3441 (fax)
                                             
ALL OTHER INQUIRIES
Design, Philosophy, etc.: info@imaginaryfoundation.com

 

 

 

 

Customer Service

 

Shipping & Delivery

DOMESTIC ORDERS

Upon placing an order, you will receive an order confirmation email to the email address that you provide at the time of purchase. Once the package has been processed, you will receive an email from your chosen shipping carrier with a tracking number that will allow you to track your package online. Delivery time is dependent upon your chosen shipping option and destination. 

PLEASE NOTE: All orders take 24-48 hours to process. Also, some addresses are not accepted by the USPS database. Please be aware that you are responsible for providing an address that our shipping carriers can deliver to. If the Item is returned as "undeliverable" you are responsible for any additional shipping charges to resend the package to a different "deliverable" address.

UPS and FedEx 2nd Day Services count 2 Business Days, so Saturdays and Sundays are not counted, please also consider that the processing time for the orders is 24-48 hours and that time needs to be added to the delivery time.  

We ship from San Francisco CA USA, most of the orders within California will arrive the day after the order is shipped if UPS Ground is selected as the shipping method.

 

INTERNATIONAL ORDERS

Upon placing an order, you will receive an order confirmation email to the email address that you provide at the time of purchase. Once the package has been processed, you will receive an email from your chosen shipping carrier with a tracking number that will allow you to track your package online. Delivery time is dependent upon your chosen shipping option and destination. USPS International takes 15-30 days for delivery, please be aware that USPS does not provide any Information until the package has been signed off by customs on the destination country. 

It is also important for you to know that your package may be subject to customs/duties charges. Imaginary Foundation is not responsible for customs/duties charges as these costs are determined by your local customs office. Imaginary Foundation cannot determine, in advance, what these fees will be, but we do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. We cannot mark International orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office.

 

 

Returns & Replacements

Exact exchanges will be made on damaged or defective products only. Claims must be made within 14 working days of receipt. Please contact orders@imaginaryfoundation.com to make a claim. When enquiring about an order or a return please include order number and the original email address with which the order was placed. We highly recommend that the return/exchange item be sent with Delivery Confirmation. Should our Returns Dept not receive your return, we will not be able to issue a credit. Credits on returns will be issued on the price of the merchandise and any sales tax, if applicable. Exchanges will be treated as a return and the applicable shipping rate will be charged to ship any requested items. Items that are returned to us as non-deliverable by any carrier (US domestic orders only) or returned after 3 delivery attempts, will be treated as a return. Shipping will be charged again upon the request of an order reshipment. All returns must be in the original condition that you received them in.

 

Sizing

MEN'S T-SHIRTS: S: 34-36, M: 38-40, L: 42-44, XL: 46-48, XXL: 48-50

WOMEN'S T-SHIRTS: S: 30-32, M: 32-34, L: 36-38, XL: 40-42 

SUBLIMATION T-SHIRTS: S: 34-36, M: 38-40, L: 42-44, XL: 46-48

Size measured in inches. To obtain a proper measurement, hold a cloth tape measure around the widest part of the chest. The tape should be taut enough that it is not sagging, but loose enough to fit two fingers between it and the chest.

 

Sizing Specifications for Imaginary Foundation Fleece

(Pullover Hood, Crewneck Sweatshirt, Zip-Up Hood except Chalkboard hoodie)


Chest Circumference:

XS: 34"  /  S: 37"  /  M: 40"  /  L: 43"  /  XL: 46"  /  XXL: 49"

Waist Circumference:

XS: 33"  /  S: 36"  /  M: 39"  /  L: 42"  /  XL: 45"  /  XXL: 48"

Sleeve Length (measured from should seam to edge of cuff):

XS: 26.5"  /  S: 27"  /  M: 27.5"  /  L: 28"  /  XL: 28.5"  /  XXL: 29"

Body Length (measured from high point shoulder at the seam):

XS: 25.5"  /  S: 26.5"  /  M: 27.5"  /  L: 28.5"  /  XL: 29.5"  /  XXL: 30.5"

Please allow a tolerance of .5" in either direction (smaller or larger) on all garments.

 

Contact Info 

Customer Service: orders@imaginaryfoundation.com

Information: info@imaginaryfoundation.com

Phone: (415) 285-1448 (Mon-Fri 10a-7p PST)